Privacy Policy

1. Introduction

This Privacy Policy explains how Pocket Doctor (“we”, “us”) collects, uses, and protects information when you use our website and Care Desk services. Developed by Netfector.

2. Information we collect

• Account data: name, email, username, password hash, and role
• Usage data: chat history, token/credit usage, subscription and payment status
• Health-related content you submit: questions and messages you send to Care Desk or professionals
• Technical data: IP address, browser type, and security logs needed to protect the Service

3. How we use information

• Provide and improve Care Desk, account features, and subscriptions
• Process payments and prevent fraud or abuse
• Communicate important account or service notices
• Maintain security, troubleshooting, and legal compliance

We do not sell your personal health information.

4. AI processing

Messages you send to Care Desk may be processed by AI systems to generate responses. Do not submit information you are not comfortable sharing with an automated assistant. AI replies are informational and are not a substitute for professional medical care.

5. Sharing

We may share limited data with:

• Payment processors (for example PayPal) to complete purchases
• Hosting and infrastructure providers that help run the Service
• Authorities when required by law or to protect users’ safety
• Doctors or admins inside the platform when you use messaging or clinical features

6. Retention & security

We retain account and chat data while your account is active and for a reasonable period afterward for security, billing, and legal purposes. We use access controls and industry-standard practices to protect data, but no online system is completely risk-free.

7. Your choices

• Update account details where the product allows
• Request account or data deletion by contacting an administrator
• Stop using the Service at any time

8. Children

The Service is not directed to children under the age required by local law to consent without a parent or guardian. If you believe a child has created an account, contact us so we can take appropriate action.

9. Changes

We may update this Privacy Policy periodically. The “Last updated” date above will change when we do. Continued use of the Service means you acknowledge the updated policy.

10. Contact

For privacy questions, contact your site administrator or Netfector support through the channels provided on this platform.